Driver Support – Accident Management

In the case of all vehicle accidents, please call: 01522 708 885

This is a 24/7 facility, for both fault and non-fault accidents.

Call our accident management partner as soon as possible after an accident has occurred.

Our accident management partner is Optima Claims. Your call to the number above will connect you directly to Optima Claims.

Our Accident Management service covers both fault and non-fault accidents with a 24/7, 365 days a year incident response line.

After your call, to the dedicated Autoserve customer only line, our Accident Management partner will arrange for your vehicle to be recovered and taken to an approved garage for a review of the damage and for repair. Our partner has access to a network of repairers, they also have access to engineers who review estimates to ensure true and fair damage costs.

While your vehicle is in for repair they will provide you with a courtesy car, free of charge and will contact the relevant insurance companies on your behalf to settle any claims. As an added bonus, should you be involved in an accident that wasn’t your fault, our partner is able to arrange a like-for-like replacement vehicle for the duration of repairs, subject to availability.

They’ll also provide advice or free legal assistance if you, as the driver, is not at fault.

For full details and FAQs please refer to your Autoserve driver handbook.