Exclusions – Guaranteed Maintenance

Any item not listed on the SMR report is NOT covered by your Autoserve Guaranteed Maintenance contract. A copy of your vehicle’s SMR report can be requested by emailing: info@autoserve.co.uk.

The driver of the vehicle is responsible for covering the costs and making the arrangements of anything not listed on the SMR report. It is the drivers responsibility to ensure the vehicle is road legal at all times.

Items, services and consumables not listed on the SMR report, and are the drivers responsibility, include the likes of:

• Any form of damage to the vehicle or any of its components.
• Sidewall damage to the tyre/s along with all and any form of damage to tyre/s regardless of cause.
• Punctures or damage to the shoulder of the tyre/s where the puncture is irrepairable.
• Tracking / Wheel Alignment is not covered. This is classed as damage and usually down to driver error e.g. curbing the vehicle or hitting a pot hole.
• Purchase, storage and / or fitting of winter or summer tyres. Autoserve fit, repair and replace all-season tyres only.
• Replacement of tyres, brake pads, discs, windscreen wipers, lamps, and puncture repairs are only carried out at our approved tyre suppliers, not at main dealer.
• Any cracks or damage to the vehicles windscreen, regardless of cause.
• Any issues related to batteries (includes EVs). If your vehicle won’t start, due to a battery fault, we will call assistance out to attend the vehicle but any battery repairs or battery replacements aren’t covered. If the vehicle is still covered by manufacturers assistance the call out is free however if this has expired Autoserve will call our own breakdown provider out to the vehicle but for all battery issues the call out charge will be charged back to you.
• Any costs in relation to insurance costs or fuel for hire vehicles / courtesy vehicles.
• Any damage caused to a hire or courtesy vehicle or to your vehicle when driven by the garage or on garage premises.
• If the garage cannot provide you with a courtesy car, Autoserve will not be able to arrange one for you. It is the garage who provide this service.
• Any form of travel costs, including any costs which may be incurred because a courtesy car or collection and delivery of your vehicle is unavailable.
• Misfuelling, along with any damage, repairs or costs involved.
• The contract does not cover the cost of fuelling the vehicle or the charging of EVs.
• Any form of damage caused by driving error or accident, regardless of fault. We do have an accident management partner who we can put you in touch with.
• Topping up of vehicle fluids such as oils and adblue are only included at the point of service, if the vehicle indicates it needs topping up sooner this is the drivers responsibility.
• The contract does not replace or include vehicle insurance or vehicle road tax, the driver will need to arrange vehicle insurance and tax in order for the vehicle to be road legal.
• If the vehicle breaks down, Autoserve’s breakdown partners will attend to the vehicle whether this be at home, work or roadside. If the vehicle is irrepairable at roadside it will be taken to an approved garage within a 10 mile radius of the vehicles location. Breakdown assistance does not include relay or onwards travel for the driver or any other passengers. Courtesy vehicles may be arranged directly with the garage, Autoserve will not arrange this for you.
• If the vehicle has a manufacturer recall or requires warranty work, it is the drivers responsibility to ensure the vehicle is taken to the relevant dealership to complete the work.
• Autoserve will happily make this appointment, upon the drivers request, but will not advise the driver of any recalls.
• Any issues in relation to oil dilution and diesel particulate filters (DPFs).
• Any issues related to the vehicles air conditioning system, including air con recharges.
• Autoserve will not be liable for any telephone call charges that the customers phone carrier may charge to call Autoserve or any of our partners.

This is a summary for reference only and applies to the large majority of our Guaranteed Maintenance contracts, for full details on a particular contract, please refer to the contracts specific T&Cs and the vehicle’s SMR report.

If you no longer have a copy of the T&Cs or would like to request the SMR report, please send a request via email to info@autoserve.co.uk, along with the vehicle registration and Autoserve will send a copy via email.